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TWIF Volunteer Leadership Program

A Volunteer Leadership Program designed to provide you with the advanced skills and tools needed to recruit, retain and manage volunteers.

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Join The World is Fun (TWIF) in this class for an immersive Volunteer Leadership Program. Over six weeks, you’ll learn advanced volunteer management practices. You'll leave this program with a whole new array of leadership capabilities to better serve you, your community, and the world!

This program was developed by The World is Fun and its Founder, Amy Faulkner. Using the principles outlined in the course, The World is Fun has grown an audience of 18,000 volunteers in the Seattle area serving over 140 local nonprofit organizations.


Program Details

Designed for nonprofit professionals and those interested in volunteer management, this six week program engages students through online learning. With weekly class content to be completed online, students can expect to take away knowledge and practices that they can use in their current volunteer programs.

Students can complete the weekly online coursework on a flexible schedule. While enrolled in the program, students will have access to participate in a weekly group coaching Google Hangout held on Wednesdays at 10:00am (PST). Weekly group coaching is designed so students can have consulting with Amy Faulkner (instructor) and learn from other student's experiences.

Students should anticipate spending around 18-20 hours completing all components of this course over the six week period.


Course Overview

This course will cover 6 parts on Volunteer Management:

  • Part 1 covers the History of Volunteerism, how it started in America, political and technical changes that have affected the way we volunteer, and the importance volunteerism plays in community.
  • Part 2 is all about On-site Volunteer Management. In this section, we cover how to work with groups of volunteers to ensure that the non-profits needs are met while the volunteers have a great time.
  • Part 3 is focused on Storytelling. It's a critical driver to non-profits spreading their mission and telling their unique story. Storytelling is a culture building phenomena that has been going on since language first began. When we share stories, people bond, barriers dissolve, and connections are made. Nonprofits can leverage storytelling to create mission evangelists.
  • Part 4 covers Volunteer Recruitment. In this section, we'll look at best practices for volunteer recruitment and talk about how to find volunteers for your organization. This includes developing recruitment materials, setting clear expectations, and determining what roles are appropriate for volunteers.
  • Part 5 is about Volunteer Retention. We want volunteers to have a great experience. This will ensure that they will volunteer again and again with our organization. In this section we will look at retention strategies to gather feedback, empower and educate volunteers, and play to their strengths and interests.
  • In our 6th and final part, we'll cover some more advanced topics like working with volunteer groups, dealing with varied personalities, skill-based volunteering, and court-ordered community service.

For more information or questions, please reach out to our Volunteer Leadership Program team at vlp@theworldisfun.org. We strive to respond to inquiries within 2 days.


Your Instructor


Amy Faulkner
Amy Faulkner

Amy has been the primary behind-the-scenes instigator in a wave of change that has redefined volunteerism for literally thousands of Seattle people. With an extensive background in marketing and experiential events, Amy started The World is Fun in 2009 when she realized how much untouched potential there was for putting fun in volunteerism for the Seattle region. Eight years later, she's grown the organization to over 5,000 volunteers and volunteer staff of more than 100 that works in partnership with over 130 local nonprofits.

Amy is nationally recognized for her incredible work fostering community, sparking engagement, and volunteer management. She is the 2013 recipient of The Wendy Walters Truit Volunteer Excellence Award and the 2016 Jefferson Award for her nonprofit work.

Amy is a mission evangelist, creative mastermind and organizational backbone. Her ability to think creatively and find solutions to motivate others in unparalleled.


Class Curriculum



Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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