Quiz: S-M-I-L-E | The World is Fun

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TWIF Volunteer Leadership Program

Section One - The History of Volunteerism

Section Two - Onsite Volunteer Management

Introduction
Your Past Volunteer Experiences
Why "Events"?
What to expect as a Volunteer Leader
Pre-Event: Be Prepared and Organized
Glass Doors
First Impressions
Body Language
3 Points of Gratitude
Lanyards / Name Badges
Orientation
Grease the Social Wheels
Ice Breakers
Record Keeping
Be Available
Breaks
End on Time
Problem Solving
Quiz: Do’s and Don’t’s
Quiz: S-M-I-L-E
Section Two - Quiz
Section Two - Assignment - Preparing Your Event Kit
Complete

Month Three - Storytelling

Why Storytelling is Important
The Campfire Experience
Why We Need Volunteers (to love us)
Turning Volunteers into Mission Evangelists
The Elevator Pitch
Building YOUR Elevator Pitch
Social Media
Social Media Activity
A Picture is Worth a Thousand Words
Creating Win/Win Scenarios (while getting what you want).
Thank Yous / Post Event Emails
Section Three - Quiz
Complete

Section Four - Volunteer Recruitment

Creating Volunteer Experiences
Drafting Your Recruiting Materials
Managing Expectations
Time Requirements
Age Requirements
Recruiting Channels
Volunteer Registration
Volunteer Registration Tools
Confirmations
Reminders
Screening & Orientation
Be Available (know your shirt color).
Cancellations
Types of Volunteer Events
Complete

Section Five - Volunteer Retention

What Makes a Bad Volunteer Experience
What Makes a Great Volunteer Experience
Some Enthusiasm Killers
10 Ways to Lose Volunteers
Recognition
Surveys
Volunteer Metrics and KPIs
Late Cancellations
No Shows
No Shows - Eliminating the Reasons Why
No Shows - How to Handle Them
Complete

Section Six - Advanced Topics

Working with Volunteer Groups
Events with Alcohol
Working with Event Producers
Skill Based Volunteer Opportunities
Dealing with Varied Personalities
Ongoing Volunteer Opportunities
Court Orded Community Service
Budgeting
Sponsorship
Complete

Final Exam

Intro
Final Exam - Section One
Final Exam - Section Two
Final Exam - Section Three
Final Exam - Section Four
Final Exam - Section Five
Final Exam - Section Six
Complete!

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Quiz: S-M-I-L-E

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